Welcome to Biio, your partner in managing persistent conditions and suboptimal wellbeing. We're delighted to have you here. To ensure we're aligned, we've prepared these terms and conditions. We've aimed to keep them clear and straightforward. If you have any questions, please don't hesitate to ask.
By using our services, you're accepting these terms and conditions. Please take a moment to review them.
We deeply value your privacy and will handle your medical information with the utmost respect, in compliance with all relevant privacy laws. We use your health data to provide you with exceptional care. Please read our privacy policy here. It outlines our commitment to safeguarding your information.
We understand that sometimes, unexpected delays can occur. If you need to cancel your appointment, we respectfully request at least 24 hours notice.
Any cancellation or reschedule made less than 24 hours will result in a cancellation fee. The amount of the fee will be equal to 50% of the full service fee.
Non-attendance for an appointment will incur a non-attendance fee equal to the full service fee. If you are late for your service, we may not be able to accommodate you. In this case, the same non-attendance fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.
In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.
We pour our hearts into every service we provide. Therefore, once a service has been delivered, we are unable to offer a refund. We trust you'll understand and we will always endeavor to ensure you feel every service is worthwhile.
We are committed to providing high-quality, safe, and effective care in a comfortable environment. We promise to always respect your rights and dignity.
To enable us to help you effectively, we request that you adhere to any advice or treatment plans provided by our health professionals. If you have any concerns or issues, we're here to listen.
We also kindly ask that you treat our staff with goodwill and respect. We are all committed to providing you with the best possible care and service, and a positive and respectful environment benefits everyone.
We always aim to provide the best service, but if you're dissatisfied with any aspect of our care, please reach out to us. We'll listen attentively and work to resolve the issue promptly and fairly.
Our website is governed by the laws of New South Wales and Australia. In the event of a dispute leading to litigation, you agree to the jurisdiction of the courts of New South Wales.
We may need to update these terms periodically to reflect changes in our services or relevant laws. We'll always notify you of any significant changes.
While we strive to ensure the accuracy of the information on our website, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
This website and its content are copyright © Biio Pty Ltd. All rights reserved. You may not, except with our express written permission, distribute or commercially exploit the content.
By continuing to use our services, you're agreeing to these terms and conditions. This doesn't affect your legal rights.
Thank you for choosing Biio. We look forward to partnering with you on your journey towards better health and wellbeing.
All trademarks, logos, branded content, and other intellectual property associated with the 'Biio' brand, as displayed on this website, are the sole and exclusive property of Biio Pty Ltd. Unauthorized use, reproduction, or imitation of these trademarks, logos, branded content, or any other related intellectual property is strictly prohibited.