Cancellation policy

We understand that sometimes, unexpected delays can occur. If you need to cancel your appointment, we respectfully request at least 36 hours notice.

Any cancellation or reschedule made less than 36 hours will result in a cancellation fee. The amount of the fee will be equal to 50% of the full service fee.

Non-attendance for an appointment will incur a non-attendance fee equal to the full service fee. If you are late for your service, we may not be able to accommodate you. In this case, the same non-attendance fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.

In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.

Join Our Team at Biio

At Biio, we're revolutionising care for people with complex chronic conditions through a digital-first, integrated care model.

Our mission is to transform lives by connecting top specialists and providing individualised support, no matter where our patients or clinicians are located.

As we expand our virtual care teams across Australia, we're looking for passionate health professionals who share our vision for a new kind of healthcare. If you're driven to make a real difference, here's what we're looking for in our candidates:

1. Specialised Expertise in Chronic Conditions
   We value clinicians who bring deep, niche knowledge in managing chronic illnesses. Your specialised experience enables us to form highly capable care teams tailored to the unique needs of our patients.
2. Commitment to Integrated Care
   Ideal candidates should be enthusiastic about working within multidisciplinary teams. We're looking for professionals who are adept at collaborating across specialties to provide comprehensive, holistic care.
3. Innovative Mindset
   At Biio, we're all about innovation. We seek individuals who are eager to explore new approaches and technologies to improve patient outcomes.
4. Patient-Centric Approach
   Our care model puts the patient at the center of everything we do. You should have a strong track record of developing and implementing care plans that are tailored to individual patient goals and priorities.
5. Flexibility and Adaptability
   Given the nature of chronic conditions, patient needs can evolve. We value professionals who can adapt care plans dynamically and are responsive to changing needs.
6. Strong Communication Skills
   Effective communication within our integrated care teams and with patients is crucial. You must be able to share insights and updates clearly and compassionately.
7. Digital Savviness
   As a digital-first company, we look for individuals who are comfortable using clinical care platforms and telehealth solutions to deliver exceptional care remotely.
8. Passion for Learning
   Our field is always evolving. Candidates should demonstrate a commitment to continuous learning and professional development, especially in areas that enhance integrated care.
9. Creative Problem-Solving Abilities
   We appreciate team members who think outside the box to find solutions for the complex challenges our patients face.
10. Empathy and Understanding
    A deep sense of empathy and an understanding of the emotional, physical, and mental impact of chronic conditions on our patients and their families are essential.

If you embody these qualities and are excited about the opportunity to be part of a pioneering healthcare initiative, we would love to hear from you.

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Apply to join biio.